Delivering Memorable Experiences Downtown

Join us for this free hospitality workshop!
Maximize your long-term profitability with efficient and friendly interactions at every single touch point. Come hear from Dr. Vincent Magnini, author and associate professor at Virginia Tech, and learn about the latest research on establishing and maintaining a first-class customer service culture!

Dr. Vincent Mangini, and expert in the field who has published six books and more than 150 articles and reports will be the facilitator. His work at Marriott, Hyatt and Hilton Garden led him to his career in academia at Virginia Tech where he has built a stellar reputation. Thanks to Virginia Department of Housing and Community Development and The Community Business Launch Program, he wants to help us for free!